Patient Access Representative, Variable Shift

About the position

The Patient Registration Associate performs a variety of specialized clerical duties relating to the pre-admission and admission of patients. This includes compiling necessary demographic and financial data for various hospital departments and functions. The position is represented by RCHEA.

Responsibilities

• Adheres to department policies, procedures, objectives, quality assurance, safety, environmental and infection control standards.
• Includes copies of insurance cards, appropriate funds and runs posts HDX.
• Answers all telephone inquiries in a timely, courteous and professional manner.
• Collects deposits and/or co-pay from patients at the time of service.
• Compiles and analyzes pre-admission data.
• Confirms insurance on all Workers Compensation claims.
• Performs special projects/assignments in a careful and thorough manner.
• Documents in patients' notes any financial information needed by the Patient Accounting Office.
• Greets patients appropriately and requests them to sign in.
• Interprets and verifies insurance coverage including Medicare, Medi-Cal, CMSP and commercial insurance programs.
• Interviews patients or their representatives to obtain complete and accurate personal, demographic and financial information necessary for hospital admission and registration.
• Maintains and meets expectations on time for all competencies, licenses, certifications and education requirements.
• Obtains proper signatures on Conditions of Admission, Patient Rights Acknowledgment, Medicare Screening Form, etc.
• Obtains verbal permission when necessary and notes on forms with two witnesses.
• Verifies completed registrations through AETS program.
• Willingly performs other duties and innovations as assigned.

Requirements

• Experience as a registration clerk or related position preferred.
• High school diploma or GED.
• Able to file alphabetically.
• Able to organize and maintain good follow-up.
• Able to reach decisions, take appropriate action and follow through within scope of responsibility.
• Able to work independently with minimal supervision.
• Average computer skills.
• Average written and verbal communication skills.
• Knowledge of insurance and billing procedures preferred.
• Knowledge of medical terminology desired.
• Working knowledge of basic office and clerical skills.