Patient Access Associate Offsite

OSF Healthcare • Peoria, IL

340d • $18 - $22

About The Position

This position is a part of the Patient Access Offsite team located in the Greater Peoria area. This role supports services including, but not limited to, diagnostic testing, Radiation Oncology, and Children's Hospital of Illinois. As a Patient Access Mission Partner, we strive to provide a great patient experience by using proper registration practices. Patient Access is often the first interaction a patient has when visiting an OSF facility. By our team completing the registration with patients, we can help the clinical team with accurate medical records, and the patient with processing their insurance claim. We also can offer patient financial assistance to lessen their burdens. As a Patient Access Mission Partner, we can provide welcoming hospitality to our patients and their loved ones.

Requirements

• High school diploma or GED.
• One year in an office clerical setting or customer service environment.
• Working knowledge of standard Microsoft Office applications and website navigation.
• Problem solving, conflict management, time management, and good oral and written communication skills.
• Required to complete all role specific revenue cycle training and certification within 12 months.

Nice To Haves

• Three years in an office clerical setting or customer service environment.
• Direct experience in a revenue cycle or medical setting.
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
• Knowledge of medical terminology.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, and responsible guarantor.
• Provide clear communication to patients regarding the services they are receiving and their financial responsibilities.
• Create an exceptional first impression of OSF's services to patients, families, and other external patients over the phone or in person.
• Utilize deductive reasoning and logic skills to solve issues that may arise in a complex, multi-payer situation.

Benefits

• Comprehensive and market-competitive total rewards package including benefits, compensation, recognition, and well-being offerings.

What This Job Offers

• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees