Patient Access Assistant I - Patient Access Ephrata - Evening

Wellspan Health • Ephrata, PA

410d

About The Position

The Patient Access Assistant I at WellSpan Health is responsible for providing excellent customer service during patient admissions and registration processes. This role involves collecting patient information, explaining financial requirements, and assisting with insurance verification. The position requires a professional demeanor and the ability to work under direct supervision while ensuring compliance with medical-legal requirements.

Requirements

• High School Diploma or GED required.
• Less than 1 year of work experience, preferably 3 - 6 months in a related field.
• Completion of 6-8 week in-house registration procedures and medical terminology courses upon hire.
• Excellent communication and interpersonal skills.

Responsibilities

• Conducts patient interviews to collect accurate financial, biographic, and demographic information for admission or registration.
• Explains financial requirements to patients and collects deposits or deductibles as required.
• Prepares pre-admission and admitting forms, facilitates room transfers, and prepares admitting and discharge reports.
• Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components and verify insurance coverage.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Makes bed assignments based on patient preference, condition, and diagnosis.
• Receives payments from patients and issues receipts, investigating overpayments and researching outstanding accounts.
• Reconciles daily cash and verifies account balances.
• Compiles and distributes information regarding patients' personal, insurance, and financial status.
• Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
• Verifies insurance benefits assigned to the organization and corresponds with patients to acquire required authorizations.
• Maintains the insurance master file and updates as necessary.
• Works with appropriate sources to coordinate precertification requirements with PROs, HMOs, and other contractual third parties.
• Assists patients with self-registration and arrival tasks on Welcome Kiosks or personal devices.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental, and infection control standards.

Benefits

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED