Partner Operations Manager II - VMware

TD Synnex • Greenville, SC

371d

About The Position

As the Partner Operations Manager II, you will serve as the go-to person for supporting vendor programs and lifecycle management. Your primary responsibilities will include customer support for complex pricing, quality assurance for teams, and/or deal registrations. This role also triages customer to the appropriate area to ensure satisfactory customer coverage.

Requirements

• Associate's Degree in Business, IT, or related field preferred.
• High School diploma required.
• Proficient in executing instructions and requesting clarification.
• Basic data entry and mathematical skills.
• Effective communication skills, both written and verbal.
• Ability to adjust to change and adapt as needed.
• Comfortable working under stress and pressure.
• Strong multitasking abilities.
• Quick learner with proficiency in technology.
• Basic level computer skills.
• May be required to work shifts based on business needs.

Responsibilities

• Act as the primary point of contact for supporting vendor programs and lifecycle management, serving as the go-to person for internal teams and external vendors.
• Perform complex deal registration and customer support for complex pricing models.
• Develop a deep understanding of vendor programs, including pricing structures, incentives, and promotions, and effectively communicate this information to relevant stakeholders.
• Provide accurate and timely quotes to sales teams, ensuring competitiveness and alignment with vendor pricing guidelines.
• Collaborate with sales teams to identify up-sell opportunities, leveraging knowledge of vendor programs and pricing structures.
• Determine lead times and delivery schedules based on product availability, build lead times, and other relevant factors, effectively managing customer expectations.
• Apply pricing accurately and consistently, ensuring compliance with vendor agreements and policies.
• Create renewal contracts, where applicable, and proactively manage contract renewals, ensuring timely execution and maximizing customer retention.
• Foster and maintain strong relationships with multiple-tier vendors, acting as a liaison between the company and vendors, effectively managing communication, escalations, and issue resolution.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: Valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees