Part-time Overnight Call Specialist (In Office Position)

Firstlink • Fargo, ND

389d • $43,680 - $43,680

About The Position

The Part-Time Overnight Call Specialist at FirstLink is a vital role focused on providing support and reassurance to individuals in need during the night hours. This position involves answering calls from those seeking guidance, assistance, or simply a friendly ear, ensuring that help is available 24/7. The role requires strong communication skills, empathy, and the ability to think quickly in a fast-paced environment, making a significant impact on the lives of callers.

Requirements

• Strong communication skills, including active listening and empathy.
• Problem-solving abilities to handle a variety of situations.
• Multitasking skills to manage multiple calls simultaneously.
• Familiarity with computer systems and software for call management.
• Ability to remain calm and composed in stressful situations.

Nice To Haves

• Prior experience in a call center or similar role is a plus.

Responsibilities

• Answer incoming calls from individuals seeking guidance and support.
• Provide assistance, resources, and referrals to callers in crisis or need.
• Document and manage calls efficiently using computer systems and software tools.
• Maintain a calm and composed demeanor while handling emotionally charged situations.
• Adapt to various scenarios and multitask effectively during calls.

Benefits

• Starting pay of $21/hr with the opportunity for a raise after 90 days.
• Comprehensive training provided to ensure confidence in handling calls.
• Supportive and collaborative work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: No Education Listed