Part Time - Clinical Robot Associate - Tacoma, WA

As a Clinical Robot Associate at Diligent Robotics, you will be part of the founding operations team responsible for ensuring the safe and efficient use of service robots in real-world hospital environments. Your role will involve monitoring and assisting mobile service robots, collecting data, troubleshooting, and providing feedback to the engineering team. With a focus on customer experience, you will communicate with hospital staff and the public regarding robot operation. This part-time, entry-level position requires excellent communication skills, the ability to handle multiple tasks, and a willingness to work varying shift times, including nights, weekends, and holidays. No background in robotics or engineering is required.

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation

• A high school graduate or possess a GED
• Customer-service oriented: friendly, skilled in de-escalation, and able to handle customer demands
• Excellent written and verbal communication skills
• Organized and able to multitask
• Self-sufficient and able to make quick decisions independently
• Able to lift up to 40 pounds
• Willing to work varying shift times including nights and weekends
• Willing to work during significant holidays

• Excellent written and verbal communication skills
• Ability to juggle and make progress on multiple tasks simultaneously
• Self-sufficiency and ability to make quick decisions independently
• Ability to lift up to 40 pounds
• Willingness to work varying shift times, including nights and weekends
• Willingness to work during significant holidays
• Willingness to be vendor credentialed, including immunizations, background check, and drug screen
• Extraverted personality and ability to strike up conversations with anyone
• Responsiveness and responsibility in meeting deadlines
• Results-oriented and willing to observe and take notes on end users interacting with the robot
• Passion for healthcare and technology
• Insider understanding of the healthcare industry
• Passion and clear-eyed perspective on robots and their potential in the industry
• Equal opportunity employer that values diversity and does not discriminate based on various factors