Part Time - Clinical Robot Associate - Rochester, NY

As a Clinical Robot Associate at Diligent Robotics, you will be part of the founding operations team responsible for ensuring the safe and effective use of robots in real-world hospital environments. Your role will involve monitoring and assisting mobile service robots, collecting data, troubleshooting, and providing feedback to the engineering team. Excellent communication skills and a customer-service oriented mindset are essential for prioritizing the customer experience and maintaining strong relationships with hospital staff. This part-time position in Rochester, NY offers the opportunity to contribute to the development and scaling of processes within a mission-driven, venture-backed organization. No background in robotics or engineering is required, making this role suitable for individuals with outstanding customer service skills.

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation

• A high school graduate or possess a GED
• Customer-service oriented: friendly, skilled in de-escalation, and able to handle customer demands
• Excellent written and verbal communication skills
• Organized and able to handle multiple tasks simultaneously
• Self-sufficient and able to make quick decisions independently
• Able to lift up to 40 pounds
• Willing to work varying shift times including nights and weekends
• Willing to work during significant holidays

• Excellent written and verbal communication skills
• Organizational skills and ability to multitask
• Self-sufficiency and ability to make quick decisions independently
• Ability to lift up to 40 pounds
• Flexibility to work varying shift times, including nights and weekends
• Willingness to work during significant holidays
• Willingness to undergo vendor credentialing process, including immunizations, background check, and drug screen
• Extraverted and able to strike up conversations with anyone
• Responsive and responsible, committed to deadlines and over-communication
• Results-oriented and willing to observe and take notes on end users interacting with the robot
• Passionate about healthcare and technology
• Former employment in the healthcare space, with insider understanding of hospitals' vernacular, organizational structure, and operational processes
• Passionate and realistic about robots, understanding the gap between technological reality and media-driven expectations
• Equal opportunity employer with a commitment to diversity and non-discrimination.