PageWide Field Service Technical Engineer

HP • IL

327d • $45,760 - $65,500

About The Position

Would you like to join a business that is transforming the printing industry from analog to digital? HP’s PageWide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers in the Chicago Metro area to support the rapid growth we are undergoing with HP’s Pagewide business in the United States. Come be a part of an exciting team and get in on the digital transformation currently underway in the industrial print industry. This role is responsible for leading technical support for end users who are operating HP’s PageWide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.

Requirements

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
• Knowledge of corporate organization, job, and policies.
• Advanced knowledge of operating systems and software.
• Experience with printer hardware support.
• Basic skills in time management and efficiency.
• Strong communication skills, problem analysis, and presentation skills.
• Ability to develop Customer relationships.
• Ability to perform while under high-pressure situations.
• Ability to work in a team environment.
• Basic networking, O/S, and troubleshooting knowledge.
• Detailed understanding of general/technical aspects of the onsite printing system repair work.
• Must have mechanical, and electrical experience and skillset.
• Commercial digital printing experience is preferred.

Responsibilities

• Responsible for maintaining and servicing HP Commercial Web Printing Press.
• Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.
• Provide software service, post-sales or service delivery support and solve application problems for remote or local accounts, on standard and specialized systems.
• Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
• Solve technical problems on assigned hardware and software platforms.
• Use proactive monitoring procedures/tools to identify problem-prevention opportunities.
• Must be able to travel at least 50% of the time.
• Must have experience with Hardware Support of Printers, preferably commercial printers.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED