Orlando Onsite Technical Specialist & Sales Representative

Asurion • Orlando, FL

314d • $23 • Onsite

About The Position

As a Technical Support & Sales Representative at Asurion, you will be responsible for evaluating and troubleshooting customer concerns, identifying technical issues, and deploying solutions with efficient, clear, courteous, and accurate communication. You will utilize call center technology to input, track, and report customer issues while meeting goals and growing from feedback and coaching. The role involves selling Asurion smart home and other products on every call, directly connected to the Serve, Solve, Sell incentives. You will spend 4-8 hours daily working at a computer in a call center environment, which may have high noise levels, and you will be using a headset 90% of the time. When needed, you will escalate calls appropriately.

Requirements

• Minimum education: High school Diploma (or equivalent)
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
• Competence to retain knowledge and solve customer concerns
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn

Nice To Haves

• Bilingual Spanish/Español skills are highly desirable

Responsibilities

• Evaluate and troubleshoot customer concerns
• Identify technical issues and deploy solutions
• Utilize call center technology to input, track, and report customer issues
• Meet goals and grow from feedback and coaching
• Sell Asurion smart home and other products on every call
• Spend 4-8 hours daily working at a computer in a call center environment
• Escalate calls appropriately when needed

Benefits

• Base pay is guaranteed and paid biweekly
• Earned pay can be accessed early
• 3-4 weeks of paid training
• Generous medical, dental and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits such as heart health, diabetes management and healthcare advocacy
• Employee discount program on everyday products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: High school or GED