Order Managment- Customer Service/Contract Administrator

Insight Global • Richfield, OH

412d • $50,000 - $55,000

About The Position

The Order Management Customer Service/Contract Administrator role at Insight Global involves processing Automotive and Outdoor Power service contracts using Oracle software. The position requires a strong focus on customer service, internal collaboration, and maintaining accurate documentation to support order management processes.

Requirements

• Experience with automated order entry systems.
• Excellent customer service skills for both external and internal clients.
• Strong data entry skills and attention to detail.
• Experience with Oracle software.
• Positive attitude and excellent interpersonal skills.
• Strong organizational skills and ability to meet deadlines.
• Ability to handle multiple tasks and prioritize effectively.
• Willingness to work overtime when required.
• Ability to adapt to changes from existing processes to new solutions.
• Identify potential process improvement opportunities.
• Bachelor's degree preferred.
• Windows experience including Microsoft Suite (Excel, Word, Outlook) preferred.

Responsibilities

• Process Automotive and Outdoor Power service contracts accurately and timely using Oracle software.
• Assist with processing Automotive, Outdoor Power & Global orders according to the set SLAs per order type using CPQ & Oracle Software.
• Provide support and assist internal and external customers.
• Serve as a liaison between departments with the common end goal of serving customers.
• Review contracts and documentation for completeness prior to data entry.
• Identify trends and problems and suggest solutions to improve processes.
• Maintain Oracle Service Contracts for monthly recurring invoicing, media shipments, and customer support.
• Create documentation of processes within the department as required.

Benefits

• Healthcare insurance offerings
• Paid leave as provided by applicable law

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree