Operations Manager I

Ait Worldwide Logistics • Austin, TX

398d

About The Position

The Operations Manager at AIT Worldwide Logistics is responsible for overseeing domestic operations, establishing and executing strategies related to freight movements, and ensuring a world-class customer experience. This role involves recruiting and developing staff, managing relationships with logistics service providers, and implementing metrics to achieve growth and profitability goals.

Requirements

• Bachelor's degree in Logistics preferred.
• 7-10 years of domestic forwarding experience preferred.
• International freight forwarding, airfreight and ocean freight experience preferred.
• P&L experience strongly preferred.
• 1-3 years of operations supervisory experience and managing a team required.
• Previous experience in a diversified freight forwarding industry preferred.
• Procurement skills; Operational and P&L management of global products and services in a high-performance organization.
• Excellent organization and time management skills.
• Excellent communication skills both written and oral.

Nice To Haves

• Strong work ethic with an appreciation for ownership, independence, accountability, and autonomy.
• Growth mindset - being passionate about your craft and open to change.
• Customer service focus - building relationships with a variety of customers.

Responsibilities

• Develop and execute the station operations strategy of AIT.
• Ensure processes and metrics are in place to ensure growth, service and profitability goals are accomplished.
• Manage and communicate with AIT's carriers ensuring best value and service vs objectives.
• Ensure providers meet and adhere to the scope of SLA (Service Logistics Agreement) and agreed terms of service.
• Exhibit strong negotiating skills and execution in Freight Forwarding Carrier Agreements.
• Track performance and develop strategic processes to proactively improve efficiencies and reduce lead time lanes.
• Provide coaching and mentoring to employees in a broad global environment.
• Support key account operations requirements and ensure service execution and reliability.
• Build rapport with clients and develop new opportunities, creating and managing key visual tools and tracking processes.

Benefits

• Medical
• Prescription
• Health Savings Account
• Flexible Spending Accounts
• Dental
• Vision
• Life
• AD&D
• Disability
• Supplemental Health
• Employee Support program
• Paid Parental Leave
• Pet Insurance
• 401(k)
• Tuition Reimbursement
• Vacation days (10-20 depending on tenure)
• 2 personal days
• 5 sick days
• 5 volunteer hours
• 6 company holidays (plus Veterans Day for Veterans)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees