Operations Manager, Home Lending

Upstart Network-posted 10 months ago
$75,900 - $105,000/Yr
Full-time • Mid Level
Columbus, OH
Credit Intermediation and Related Activities
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As the Operations Manager, Home Lending at Upstart, you will be responsible for all the non-licensed processor performance and KPI's. This will include but not limited to, call levels, daily production, quality and schedule adherence. This role will also be responsible for a reduced capacity of processing loan files. You will work closely with the Home Lending Vertical Team and will be an integral part of the development of this team.

  • Manage and oversee the daily operations of the Loan Processing Team ensuring efficient and effective workflows and processes.
  • Help develop and implement strategies to optimize team performance and achieve department goals and targets.
  • Monitor team performance metrics and KPIs, identify areas for improvement, and implement corrective actions as needed.
  • Update the pipeline and manage escalations through phone and email channels.
  • 3+ years of people management experience demonstrating strong leadership and interpersonal skills, with the ability to motivate and inspire others to achieve their full potential.
  • 5+ years experience working in the Home Lending industry at a Financial Institution / Mortgage company or equivalent operational experience with complex, multi-departmental systems.
  • Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions.
  • NMLS Licensed is a plus.
  • 5+ years of people leadership experience in an operations environment.
  • Proven experience in independently managing and maintaining pipelines.
  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
  • Employee Stock Purchase Plan (ESPP)
  • Life and disability insurance
  • Generous sick and safety leave
  • Supportive parental, family care, and military leave programs
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
  • Catered lunches + snacks & drinks when working in offices
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