Operations Business Services Associate

Pacific Life • Omaha, NE

237d • $18 - $24 • Hybrid

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking several talented Operations Business Services Associates within the Consumer Markets Division (CMD) in our Omaha, NE or Newport Beach, CA. This role is hybrid and required to be in the office just one day per week! We believe in empowering our employees to get work done both in and out of the office.

Requirements

• 0-2+ years of experience in a customer service and/or operations focused role.
• Effective critical thinking and problem-solving skills.
• Strong verbal and written communication skills.
• Commitment to driving an industry-leading customer service experience.
• Comfort navigating across multiple technology platforms.
• Ability to work effectively within a fast-paced team environment.

Nice To Haves

• A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning.
• Experience within the financial services industry.

Responsibilities

• Process changes on existing insurance policies, including policy changes, conversions, reinstatements and exchanges and/or processes trades, withdrawals, loans, electronic fund transfers, and registration change on existing contracts.
• Process and ensure producer applications, licensing requirements, and continuing education are in good order.
• Communicate effectively with team members, internal stakeholders, and customers for the purpose of coordinating case work and resolving issues related to processing.
• Participate in quality review of work for processes that have been mastered.
• Participate and contribute to team meetings or special tasks and assignments.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave as well as an Adoption Assistance Program.
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities