Operations Analyst, Billing Solutions - Parametric

About the position

As part of the Billing Solutions team, the Operations Analyst is responsible for ensuring the timely and accurate completion of responsibilities set out below. Creating a Follow the Sun model between locations will require close collaboration and clear hand-offs to ensure service and operations excellence. Work closely on a set list of standard and ad hoc tasks that need to be performed during non-US market hours, and then provide a status report at local end of day. This role may continue to take on additional responsibilities over time, as opportunities and benefits are identified.

Responsibilities

• Understand billing attributes and client relationships that drive revenue accrual and client invoicing
• Review of new accounts, changed accounts, and terminated accounts
• Audit changes to pricing agreements by clients when revenue accrual and invoicing is impacted
• Ensure thorough and accurate record keeping/maintenance of client records and files
• Maintain metrics and data
• Ad-hoc and project work as needs arise
• Work with internal and external stakeholders and other key points of contact in a professional manner
• Research and resolve issues quickly and with a sense of urgency and accuracy
• Communicate with internal and external contacts regularly to resolve issues, confirm information, provide status updates or information, among others

Requirements

• Bachelor's Degree (4-year degree) w/ concentration in Finance or Accounting or related area of study
• Prior work experience preferred, but not required
• Familiarity with MS Office and the ability to learn additional internal/ external software programs
• Relationship-building skills and ability to thrive in team environment
• Ability to work independently and self-manage high volumes of data with tight deadlines
• Strong attention to detail & highly process oriented
• Strong problem solving and analytical skills
• Ability to work independently under tight deadlines
• Excellent written and verbal communication skills
• Experience working in financial services or billing a plus

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually)
• 10 Paid Holidays
• 401(k)
• Short/Long Term Disability