Omnichannel Associate - Mall @ Whitney Field

JC Penney • Leominster, MA

114d

About The Position

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Requirements

• Minimum 1-2 years of work experience.
• High School degree or equivalent is required; Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Greets and assists customers in finding products, delivering outstanding customer service.
• Demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems.
• Actively promotes company products and services; partners with team members effectively.
• Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system.
• Accurately packs orders in accordance with packaging requirements and timelines.
• Completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• Researches jcp.com order shortages/overages and completes shipment check-in.
• Completes order binning and system reporting to complete the jcp.com processes.
• Assists with overall organization and maintenance of jcp.com stock area.
• Processes jcp.com order deliver and return transactions on the register.
• Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory.
• Participates in annual inventory process.

Benefits

• Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eligibility for eight paid holidays during the calendar year.
• Additional compensation for associates scheduled to work on designated holidays.

What This Job Offers

• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees