Office Coordinator (Part-time Afternoons)

San Diego Occupational Therapy • San Diego, CA

410d • $45,760 - $49,920

About The Position

The Office Coordinator position at San Diego Occupational Therapy, Inc. is a part-time role focused on supporting the clinic's operations and providing excellent customer service to families of children with special needs. The coordinator will assist in managing day-to-day business activities, including scheduling, patient interactions, and administrative tasks, while working closely with the Senior Office Coordinator.

Requirements

• At least 2 years of experience in an administrative or marketing role, preferably in a medical setting.
• Experience and fluency with health insurance processes.
• Proficient in Microsoft Office and Google Docs.
• Understanding of HIPAA requirements.
• Experience with scheduling and customer service skills over the phone.
• Experience working with children in any capacity is a plus.
• Experience working in an EMR system.

Nice To Haves

• Leadership skills
• Marketing experience
• Experience with children
• Professional references

Responsibilities

• Provide outstanding customer service to patients and families.
• Answer phones and manage incoming calls.
• Schedule appointments for new and existing patients.
• Process payments for services rendered.
• Confirm appointments and ensure patient information is up to date at each visit.
• Send intake paperwork to prospective patients and gather necessary medical and financial information.
• Set up patient schedules and conduct benefit verification.
• Create accounts and patient cases in clinic scheduling software.
• Schedule clinic staff for maximum productivity for evaluations, therapy, and meetings.
• Enter, track, and audit patient visits and fees for billing purposes.
• Post patient payments and send superbills to patients.
• Check benefit coverage for patients with in-network insurance.
• Organize and maintain both electronic and paper filing systems.
• Work independently with confidential matters requiring discretion.

Benefits

• Paid time off
• On-the-job training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed