NOC Engineer II

Loffler Companies • Saint Louis Park, MN

291d

About The Position

The NOC Engineer II will collaborate with Loffler employees and customer stakeholders to maintain the overall performance, documentation, automation, processes, and integrations for a variety of systems used by the ITSG. This individual will provide reporting, documentation, and automation results within the IT department as well as for other departments within Loffler. They will maintain a true desire to deliver results with a sense of urgency, utilizing best practices, technical skills/experiences, common sense, and best judgment.

Requirements

• Minimum of two days in office.
• Strong analytical skills.
• Strong communication skills.
• Able to quickly assimilate knowledge of new technologies, systems, and APIs.
• Able to build and maintain effective working relationships with a wide range of people.
• Able to work cooperatively with others as part of a team.
• Understanding of IT best practices and operations within the organization and within the industry.
• Background knowledge in security topics relating to IT systems, networks, and applications.
• Experience with the ConnectWise tool stack (Manage, Automate, Control, etc.).
• Experience with Azure or other cloud technologies.
• Experience with monitoring and logging aggregating frameworks.
• Experience with scripting languages such as PowerShell.
• Experience with SQL query language.
• Experience with database reporting tools such as Power BI & BrightGauge.
• Ability to be self-directed and work independently, as well as collaboratively.
• Excellent organizational skills and the ability to handle multiple projects at once, with superior attention to detail and follow-through.
• Valid driver's license and acceptable motor vehicle record.

Nice To Haves

• Associate or bachelor's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 2-4 years IT or Software Development experience.

Responsibilities

• Maintain scalable solutions for automation, monitoring, systems integration, process optimization, documentation, reporting, and release management.
• Document new and existing system processes, technical specifications, and system requirements within appropriate documentation portal.
• Maintain monitoring and reporting solutions to ensure overall system health and performance.
• Provide education and technical guidance to team members and coworkers on systems and tools.
• Collaborate and communicate across functional borders to work within the ITSG as well as with other departments to meet organizational needs.
• Maintain configuration and best practice standards and solutions to support engineers working with the tool stack and developed systems and data sets.
• Maintain systems and data integration between many disparate tool sets, reporting systems and applications to drive business efficiency.
• Assist with solution updates and maintenance from development to production.
• Assist in root cause analysis of critical issues with automation and reporting systems.
• Serve as a subject matter expert for portions of the MSP tool stack.
• Assist with client on-boarding and off-boarding projects.
• Respond to, process, and resolve/escalate alerts from Loffler's systems and vendors.
• Monitor and address client alerts (i.e. Down Servers, Backup Alerts, and Critical System Alerts).
• Improve existing reports, data sets, automation, documentation and systems across disparate departments, applications and data sets.
• Provide support and tools to diagnose end-user issues and monitor service and systems health.
• Provide technical support to customers.
• Promote a culture of operational excellence, enabling continuous integration and deployment, rapid iteration, and ever-increasing automation.
• Promote documentation standards including use of version control and documentation of scripts, API configurations, and other programmatic settings that are unique to Loffler's ITSG solutions.
• Confer with stakeholders to ensure successful functioning of newly implemented systems or procedures.

Benefits

• Health and dental insurance.
• Retirement plans.
• Paid time off.
• Paid Volunteer Time.
• Holidays.
• Bereavement and Parental Leave.
• Benefits Package including FSA, Medical, Dental, and Vision.
• 401K with Employer Match.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree