Network Control Specialist Customer Service Representative (US C

Altimeter Solutions • Melbourne, FL

420d

About The Position

The Network Control Specialist Customer Service Representative role at Altimeter Solutions involves providing technical support in a call center environment, focusing on network monitoring and incident management. The position requires strong communication skills, attention to detail, and the ability to work in a fast-paced team setting. The specialist will handle inbound and outbound calls, manage email queues, and ensure the smooth operation of the FAA network by troubleshooting and resolving incidents.

Requirements

• High School Diploma or equivalent with a minimum of 6 years of prior relevant experience.
• Accurate typing skills and ability to follow standard procedures.
• Ability to prioritize tasks according to urgency and importance.
• Strong attention to detail and adherence to policies and procedures.
• Ability to log detailed notes regarding communications between responsible parties.

Nice To Haves

• Associate Degree with a minimum of 2 years of prior related experience.
• Networking experience with OSI Layers 1, 2, and 3.
• Experience with SONET and/or Time Division Multiplexing (TDM).
• Familiarity with networking technologies such as RF, OSPF, BGP, MPLS, and HSRP.
• Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and NetFlow.
• Experience in UNIX and Remote Access solutions.
• Experience with call center phone systems and working with geographically dispersed teams.
• Interest in tracking metrics and seeking operational improvements using Excel.

Responsibilities

• Provide technical support handling inbound and outbound calls.
• Manage Outlook Email queues and input data to an Incident Management Queue.
• Monitor alarm conditions and troubleshoot networks to minimize disruption to the FAA network.
• Use software tools to check availability and assign field technicians to jobs.
• Maintain Field Technician incident tickets and assist in resolving incidents.
• Follow standard procedures and prioritize tasks according to urgency and importance.
• Participate in team training to learn IP and Time Division Multiplexing (TDM) technologies.

What This Job Offers

• Job Type: Full-time
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED