Mortgage Manager - Loss Mitigation Support

US Bank • Irving, TX

288d • $119,765 - $154,990

About The Position

Manages the administration and coordination of all mortgage loan servicing and/or operational functions. Establishes and administers policies and procedures to ensure compliance with various regulatory, investor, government and corporate requirements. Hires, trains, motivates, and directs the activities of loan servicing or operational personnel to ensure procedures are properly and efficiently carried out. Plans, develops, implements and controls assigned organization and budget functions. Leads a team of LM experts in supporting the mortgage collection operations business line to ensure systems, guidelines, procedures, and processes allow for compliant, responsive service to our customers. Expert knowledge on investor guidelines, including Government Insured (FHA, VA, USDA), GSE (FNMA/FHLMC), as well as serviced and owned portfolios. Ability to identify root cause of issues, detailed gap analyses and development of resolution plans/projects with other internal departments. Ability to identify impacts of intakes, the risks and lead the associated escalation process for Sr Leader Review.

Requirements

• Bachelor's degree, or equivalent work experience.
• 10 or more years of experience in mortgage servicing or operations activities.
• Five or more years of supervisory/management experience.

Nice To Haves

• Considerable knowledge of all aspects of mortgage lending, servicing or operational policies and practices.
• Strong analytical and decision-making skills.
• Good organizational and project management skills.
• Excellent interpersonal, verbal and written communication skills.
• Well-developed knowledge of human resources functions.
• Ability to manage multiple tasks/projects and deadlines simultaneously.

Responsibilities

• Manage the administration and coordination of all mortgage loan servicing and/or operational functions.
• Establish and administer policies and procedures to ensure compliance with various regulatory, investor, government and corporate requirements.
• Hire, train, motivate, and direct the activities of loan servicing or operational personnel.
• Plan, develop, implement and control assigned organization and budget functions.
• Lead a team of LM experts in supporting the mortgage collection operations business line.
• Ensure systems, guidelines, procedures, and processes allow for compliant, responsive service to customers.
• Identify root cause of issues and conduct detailed gap analyses.
• Develop resolution plans/projects with other internal departments.
• Identify impacts of intakes and lead the associated escalation process for Sr Leader Review.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree