Mortgage Fulfillment Manager

Pennymac • Saint Louis, MO

456d • $65,000 - $100,000

About The Position

The Mortgage Fulfillment Manager at Pennymac plays a crucial role in managing workflow, developing processes, and fostering a positive work culture. This position is responsible for monitoring service levels, implementing process improvements, and managing a team to ensure efficient operations within the mortgage fulfillment department.

Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years of relevant work experience.
• Advanced knowledge of Microsoft Office (Excel, Access, Word, and PowerPoint).
• Mortgage experience is a plus.

Responsibilities

• Monitor workflows and queues to ensure service levels are met.
• Develop process improvements and seek methods to streamline business processes.
• Manage and set goals for a team.
• Communicate monthly results to management on departmental performance objectives.
• Act as the main point of escalation for all issues within the function.
• Perform capacity and staff planning to ensure adequate service levels are met.
• Support, recommend, and implement technology initiatives.
• Demonstrate behaviors aligned with the organization's desired culture and values.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees