Modern Workplace Engineer

American Equity Investment Life Holding • West Des Moines, IA

290d

About The Position

The Modern Workplace Engineer (MWE) plays a crucial role in overseeing and managing the technology infrastructure that supports end-user devices and productivity applications for American Equity and Eagle Life. The role combines aspects of Systems engineering, end-user support, product ownership, and product management to create scalable and highly reliable technology platforms for our end-users. The MWE collaborates with other IT teams, departments, and stakeholders to understand business requirements and align end-user computing services accordingly. Position sits in West Des Moines and will work an onsite hybrid schedule.

Requirements

• Bachelor's degree in information technology, computer science, or related field.
• Six (6) years of end-user computing experience in a similar role.
• Extensive experience with Microsoft end-user computing technologies preferred.

Nice To Haves

• Master's degree is a plus.
• Certifications such as Microsoft 365 Endpoint Administrator, Microsoft 365 Administrator Expert, ITIL, CompTIA A+, or relevant vendor-specific certifications are desirable.

Responsibilities

• Develops and coordinates execution of a strategic vision for end-user computing aligned with the overall business goals.
• Provides leadership and guidance to a cross-functional team responsible for end-user computing services.
• Oversees the design, implementation, and maintenance of end-user computing infrastructure, including desktops, laptops, mobile devices, and virtual desktop environments.
• Ensures the availability, security, and performance of end-user computing systems.
• Works with IT Asset Management to support hardware lifecycle requirements.
• Works with support teams to ensure efficient and effective technical support to end-users.
• Oversees the design, implementation, maintenance, and delivery of end-user computing training materials.
• Establishes and maintains Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) for incident resolution and request fulfillment.
• Ensures deployment images are up to date with current software versions, security patches, firmware updates and drivers to work with all current and legacy hardware.
• Works with IT Asset Management to perform periodic scheduled image updates to support software lifecycle and release schedules.
• Follows established deployment plans for applying image updates to reduce incidents and end user disruption.
• Stays current with emerging technologies and assess their applicability to improve end-user computing services.
• Evaluates and integrates new tools, software, and hardware to enhance user productivity and experience.
• Implements and enforces security measures to protect end-user computing systems and data.
• Ensures compliance with industry regulations and internal policies related to end-user computing.
• Collaborates with other IT teams, departments, and stakeholders to understand business requirements and align end-user computing services accordingly.
• Communicates effectively with leadership and end-users to provide updates, gather feedback, and address concerns.
• Develops and manages the budget for end-user computing, ensuring cost-effectiveness and alignment with organizational priorities.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree