Mgr Business Implementation

Public Consulting Group • Hartford, CT

398d

About The Position

The Manager of Business Implementation at Public Consulting Group (PCG) plays a crucial role in the EDU Innovations Incubator, focusing on the consistent execution of processes and procedures for Client Success and Operations across the Innovation Portfolio of products. This position is responsible for overseeing product deployment initiatives, ensuring seamless integration and delivery while enhancing client satisfaction through strategic leadership and collaboration across departments.

Requirements

• Bachelor's degree in Business or a related field.
• 7+ years of experience in product implementation, project management, or related roles.
• Proven leadership experience, managing teams and cross-departmental initiatives.
• Strong project management skills with expertise in tools like JIRA, MS Project, or Asana.
• Strong understanding of EDPlan.
• Proven success at client relationship building.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple projects simultaneously with a high level of organization.
• Problem-solving and analytical thinking.
• Strong understanding of product lifecycles and technical deployments.
• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
• Effective communication skills (presentation, facilitation, and written).
• Proven success or the ability to gain a deep understanding of product software.
• Ability to be decisive, consistent, transparent, and open to feedback.
• Highly organized and skilled at prioritization.
• Professional maturity and ability to put the best interests of the client and PCG above self-interest.
• Advanced knowledge of Microsoft Office products: Excel, Word, PowerPoint, Teams.

Responsibilities

• Develop and execute the implementation strategy aligned with EDU Innovation Incubator best practices.
• Lead and mentor a team of Client Success and Operation teams.
• Build strong relationships with internal teams and clients to drive successful product adoption.
• Work closely with Client Success, Operations and Product teams to ensure a seamless customer experience.
• Act as a liaison between clients and internal teams to align goals and expectations.
• Contribute to a professional and respectful team dynamic with a culture of mutual accountability.
• Oversee project planning, including resource allocation, timelines, and deliverables.
• Model best practices in terms of client, project, and change management.
• Ensure projects are completed on time, within scope, and within budget.
• Identify and mitigate risks in the implementation process.
• Design and refine workflows for product rollouts, ensuring efficiency and scalability.
• Monitor KPIs and success metrics to evaluate project performance and identify improvement opportunities.
• Ability to manage multiple projects and clients simultaneously with keen attention to detail.
• Support strategic clients with the implementation and adoption of the products and services.
• Foster client relationships to improve satisfaction and retention.

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees