Medical Receptionist

Healthpartners • Lakeville, MN

285d

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Call Center: If an employee's main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Front Desk: The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care. Department Overview: We are a group of healthcare workers who are passionate about helping patients and their families with improving their health. With a team of 12 clinicians for Family Medicine and Pediatrics, we see approximately 125 patients (ages 0-100) a day. Our campus also partners and checks in patients for Urgent Care, OB/GYN, and Eye Care Services departments. Our team considers our front desk team members as colleagues and really partner with staff to take great care of our patients. Collaborating with all members of the team is how we have continued to have excellent patient experience results and maintain high quality patient measures. Our campus includes free parking in a parking lot. There are plenty of paths to walk and enjoy during your break! We are located next to many stores and places to enjoy lunch including Target, Cub Foods, Culver's, Cane's, Panda Express, and Chipotle to name a few. Our team is friendly, engaged, and we love to have fun! Our Primary Care department provides a wide range of services from yearly physicals, Medicare wellness visits, pre-ops, general office visit, video, and phone visit, in clinic procedures, nurse visits and vaccine clinics.

Requirements

• 6 months related experience.
• Accurate computer/keyboarding skills.
• Demonstrates knowledge of age-related growth and development principles.
• Proficient in the operation of telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

• Strong verbal and written communication skills.
• Human relations sensitivity and customer service skills.
• Listening and telephone etiquette skills.
• Medical terminology knowledge.
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Responsibilities

• Handle incoming calls in a Call Center environment.
• Maintain a minimum of 93% availability of staffed sign.
• Greet patients and collect co-pays.
• Schedule follow-up appointments and referrals.
• Support departmental clerical duties.
• Provide timely and courteous assistance to patients.

Benefits

• Medical insurance.
• Dental insurance.
• Retirement program.
• Time away from work.
• Insurance options.
• Tuition reimbursement.
• Employee assistance program.
• Onsite clinic.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services