Media Services Technician I

New York University • New York, NY

365d • $34,829

About The Position

The Media Services Technician I will provide technical media support services to the Institute of Fine Arts (IFA) community including equipment repair and installation, event support, and equipment delivery and retrieval. Operate a wide variety of media equipment including specialized equipment requiring significant training. Operate equipment during special events. Assist with pre-installation or pre-event surveys and consultations, discussing with customers their media needs and media capabilities and advising them on the equipment that would best meet those needs. Perform routine maintenance and basic repair of equipment. Please note this is a M-F shift from 3pm-8pm.

Requirements

• High School Diploma or equivalent and some relevant technical training.
• 1+ years related experience. Experience providing customer support.

Nice To Haves

• Relevant technical background and/or certification.
• Experience providing related technical support in a high volume environment.

Responsibilities

• Operate a wide variety of media equipment including specialized equipment requiring significant training (e.g., PA systems, lighting, audio and video consoles, video recorders/players, overhead/slide projectors, microphones, and other multimedia equipment).
• Assist with pre-installation or pre-event surveys and consultations, discussing with customers their media needs and media capabilities and advising them on the equipment that would best meet those needs.
• Perform routine maintenance and basic repair of equipment; clean equipment, check for malfunctions, and repair and replace basic parts.
• Assist with client pick-up service operations; sign out equipment to faculty, enter order/requests into scheduling system, etc.
• Maintain inventory and order supplies as needed.
• Monitor access to and maintenance of permanent audio-visual installations and portable inventory.
• Respond to inquiries and provide information regarding services, equipment, policies, procedures, etc.
• Ensure security of equipment. Maintain cleanliness of work area, quality control, and safety standards.
• Assist with delivering and retrieving equipment as needed.
• Give equipment demonstrations and provide training to faculty, staff, and other users upon request.

Benefits

• Hourly rate of USD $34.829 based on bargaining unit contracts.

What This Job Offers

• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees