Master Control Hub Operator, Indianapolis

Ion Media Networks • Indianapolis, IN

296d

About The Position

The Master Control Hub Operator manages and monitors multiple programming sources and provides master control support for assigned television stations. This position involves monitoring several programming sources simultaneously, managing and switching sources for local television station programming, remotely from the Hub. The operator monitors various levels and signals from multiple television sites, manages several live program logs, and ensures accuracy. They ensure the correct spots air during programming and note any discrepancies. The operator solves problems and makes judgment calls with business implications in mind regarding programming changes, commercials, special reports, and technical difficulties; this includes evaluating clock/timing to consider options with regard to programming as well as deciding when to escalate issues. The operator makes decisions and consults with internal customers regarding local transmitter parameters and operation. They routinely collaborate with Media Prep Technicians and Traffic personnel to manage daily operations and collaborate with other local news personnel as needed during breaking news situations. The operator interacts both verbally and in writing with internal Hub client stations to ensure a consistent experience, which includes sending alerts, responses to inquiries, collaboration on problem-solving, documentation, and/or resolution of issues. They work with networks and live program providers to problem-solve issues and maintain current knowledge of and preparedness to execute disaster recovery procedures. The operator performs quality assurance checks as required. Depending on scheduling and PTO coverage needs, this position can require working overtime, holidays, and weekends with short notice when necessary. Other duties as assigned.

Requirements

• Must have a high school diploma or equivalent.
• Technical Certificate or training is desirable.
• 1-2 years of vocational/technical or an Associate's Degree strongly preferred.
• A minimum of 2 years of Television Master Control experience is required.
• Up to 5 years of experience desired.
• Experience in a hubbed master control environment is a plus.
• Experience with television automation systems and related equipment.

Nice To Haves

• Ability to problem solve and quickly take corrective action as necessary.
• A very high sense of responsibility and urgency regarding corrective action and customer service.
• Ability to work independently with minimal supervision.
• Demonstrated ability to multi-task in a fast, deadline-driven environment.
• Strong organizational skills.
• Highly detail-oriented.
• Quick mathematical skills, especially concerning timekeeping.
• Working knowledge of video servers, routing processes, and related equipment.
• Working knowledge of transmitter parameters and operations.
• Good communication skills, both verbal and written.
• Working knowledge of all functions and responsibilities of television Master Control.

Responsibilities

• Monitors several programming sources simultaneously.
• Manages and switches sources for local television station programming remotely from the Hub.
• Monitors various levels and signals from multiple television sites.
• Manages several live program logs and ensures accuracy.
• Ensures the correct spots air during programming and notes any discrepancies.
• Solves problems and makes judgment calls regarding programming changes, commercials, special reports, and technical difficulties.
• Evaluates clock/timing to consider options with regard to programming.
• Decides when to escalate issues.
• Consults with internal customers regarding local transmitter parameters and operation.
• Collaborates with Media Prep Technicians and Traffic personnel to manage daily operations.
• Collaborates with other local news personnel during breaking news situations.
• Interacts with internal Hub client stations to ensure a consistent experience.
• Sends alerts and responses to inquiries.
• Collaborates on problem-solving and documentation.
• Works with networks and live program providers to problem-solve issues.
• Maintains current knowledge of disaster recovery procedures.
• Performs quality assurance checks as required.
• Works overtime, holidays, and weekends with short notice when necessary.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED