Manager, Technical Account Team

Retool is seeking a seasoned leader to steer and expand their Technical Account Manager (TAM) team. The TAMs are responsible for nurturing, expanding, and sustaining the customer base by integrating developer tools, identifying novel use-cases, and enhancing offerings. As the TAM Team Manager, you will collaborate directly with customers and cross-functionally with various teams to address technical needs and challenges. Your role will involve overseeing and developing the TAM team, establishing performance standards, building long-term relationships, and implementing a staffing strategy.

• Oversee and develop the TAM team, establishing explicit performance standards and pertinent metrics.
• Build out playbooks and methodologies to establish long term relationships in our key accounts, drive adoption, and mitigate risk.
• Build out a staffing strategy and capacity model to ensure that we have optimal resources to support our customer base.
• Collaborate directly with customers to ensure their technical needs and challenges are addressed.
• Network cross-functionally with Sales Managers, Sales Engineering Managers, Product Managers, and Engineering Managers.
• Nurture, expand, and sustain our customer base.
• Help clients integrate our developer tools, recognize novel use-cases, and enhance our offerings.
• Orchestrate customer training and troubleshoot key tools.
• Combine technical proficiency with an unwavering curiosity.
• Mold and lead the high-performing TAM team.

• Seasoned leader with experience in Technical Account Management
• Strategic outlook on customer assistance
• Ability to enable TAMs to deliver exceptional results
• Proficient in technical skills and customer-focused
• Strong problem-solving and solution-oriented mindset
• Experience in integrating developer tools and recognizing novel use-cases
• Curiosity and willingness to troubleshoot key tools
• Excellent communication and collaboration skills
• Ability to network cross-functionally with various teams
• Experience in establishing performance standards and metrics
• Knowledge of building long-term relationships with key accounts
• Ability to drive adoption and mitigate risk
• Strong staffing strategy and capacity modeling skills

• Generous benefits for all employees
• Opportunities for continuous learning
• Ability to work with a high-functioning customer-facing technical team
• Collaboration with various cross-functional teams
• Opportunity to shape product strategy and trajectory
• Coaching and mentoring for career development
• Escalation point and executive sponsorship for customers
• Opportunity to interview and hire team members
• Ability to work on open-ended problems in unstructured environments
• Strong written and verbal communication skills