Manager, Program Delivery & Knowledge Management, Social Impact & Sustainability

Visa • San Francisco, CA

304d • $112,500 - $191,800 • Hybrid

About The Position

Visa understands that operating a successful company includes driving business growth, strong shareholder returns and financial inclusion benefiting global economies. We strive to make a positive and transformative impact on the world, based on the belief that we can do well and do good. The Social Impact & Sustainability (SI&S) team executes on this belief every day, connecting our shared humanity, shared planet and shared communities within and outside of Visa. We strive to place Visa at the forefront of powering the future of commerce for everyone through inclusive financial products, sustainable solutions and corporate citizenship. Our team focuses on leveraging Visa's assets, business model and global scale to drive business growth and equitable sustainable economic growth, with a focus on communities at risk of being left behind. We focus on building purpose-driven partnerships that have societal and business benefit, aimed at three key outcomes: Support the financial success of small and micro businesses (SMBs), women and underserved communities to expand economic prosperity for individuals and households; Drive sustainable commerce and support the transition to a low-carbon global economy; Ensure Visa acts as a responsible corporate citizen in the countries in which we operate and do business.

Requirements

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Nice To Haves

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 5-8 years professional experience, experience in social impact, sustainability, marketing, communications, public relations, or a related field a plus
• Experience working in financial inclusion, financial education, small business empowerment, or sustainability preferred
• Skilled in creative production and social impact storytelling
• Excellent written and verbal communication skills with the ability to distill complex information into clear and compelling narratives
• Exceptional professional writing and visual design skills with a strong portfolio of work
• Proven track record in client and relationship management
• Strong project management skills with attention to detail
• Understanding of information architecture and knowledge management
• A team player and collaborator, able to work well with diverse global stakeholders in a matrixed environment, ranging from junior to executive level
• Experience working on a global team with regional counterparts
• Advanced level of Excel, Word, Outlook and PowerPoint required; Knowledge of Sharepoint a plus
• Exceptional personal accountability and the highest of ethical standards
• Growth mindset with a commitment to curiosity and learning

Responsibilities

• Partner internally and externally with relevant stakeholders to source, curate, and produce social impact stories that engage and inspire target audiences
• Craft and curate high-quality written pieces for select stories, including case studies, blog posts, and other storytelling formats
• Effectively lead interactions with a range of clients to ensure their needs and expectations are met in impact storytelling assets
• Manage, update, and elevate Visa's internal social impact knowledge management platform, ensuring its information architecture is optimized for usability
• Develop content strategies and coordinate cross-regional collaboration for key Social Impact & Sustainability programs and campaigns
• Develop and improve channels and tools that enable better knowledge sharing across the Social Impact & Sustainability team
• Identify opportunities to improve connectivity between regional and global Social Impact & Sustainability teams
• Create processes for maintaining up-to-date knowledge sources for cross-functional use
• Uncover opportunities to integrate social impact narratives into other functional strategies and storytelling opportunities
• Oversee and manage the budget for social impact content projects
• Measure and optimize the impact of social impact storytelling initiatives

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree