Manager, Parking Operations

Dfw International Airport • DFW Airport, TX

308d

About The Position

Under general supervision of the Senior Manager Parking Operations, responsible for ensuring the efficient, guest-focused, and fiscally responsible operation of the airport's Parking Operations services within assigned section. Oversees daily operations, staff performance, resolution of guest concerns, financial accountability, quality control, and continuous improvement initiatives to optimize Parking Operations. Collaborates with internal and external stakeholders to drive innovation, enhance service quality, and align Parking Operations with broader airport objectives.

Requirements

• Bachelor's degree in business management, transportation, logistics, public administration, or related field.
• Five (5) plus years of experience in a major parking operations environment, including one (1) year of customer service/point of service experience.
• Two (2) years of experience in a supervisory or management position.
• Possession of a valid Class C driver's license.
• Knowledge of parking management systems, operational software, and emerging parking technologies.
• Knowledge of the principles, practices, and procedures of large-scale parking operations.
• Knowledge of workplace safety, environmental regulations, and emergency response procedures related to parking operations.
• Skilled in conflict resolution, negotiation, and handling guest concerns with a solutions-oriented approach.
• Ability to hire, train, evaluate, and develop direct reports.
• Ability to develop, document, and implement operational systems, procedures, and training manuals.
• Ability to gather, analyze, and interpret operational data.
• Ability to solve problems, anticipate issues, evaluate risks, and implement effective solutions.
• Ability to work rotating shifts, flexible hours, weekends, holidays, and irregular hours when needed.
• Ability to prepare and effectively communicate complex ideas and operational strategies in English.
• Ability to prepare and deliver clear, concise, and data-driven reports and presentations.
• Ability to utilize the MS Office suite including Outlook, Excel, PowerPoint, and Word.

Nice To Haves

• Previous experience in an airport parking operation or other high-volume parking environment.
• General understanding of large-scale parking control systems and technologies.
• Ability to speak a second language, in addition to English.

Responsibilities

• Oversees all aspects of parking operations within assigned section, ensuring seamless, high-quality service across all parking facilities.
• Monitors and optimizes staffing levels, scheduling, and resource allocation to maximize efficiency and enhance the guest experience.
• Supports budget oversight and enforces and continuously refines operational policies, procedures, and best practices to align with industry and safety standards.
• Ensures proper functionality and maintenance of all parking equipment, technology, and infrastructure to minimize disruptions and downtime.
• Assists the Senior Parking Operations Manager in the development and management of the section's budget, financial planning and expenditure monitoring.
• Analyzes operational costs, evaluates resource allocation within assigned section, identifies cost-saving opportunities, and ensures fiscal accountability.
• Compiles, analyzes and presents operational and statistical data, key performance indicators and reports related to parking operations to senior leadership.
• Builds and maintains effective working relationships with key stakeholders and cross-functional departments.
• Collaborates and assists the Environmental Affairs Department to enforce safety protocols and mitigate environmental risks within Parking Operations.
• Manages the full lifecycle of operational contracts and assigned projects, including scope development, procurement, execution, and ongoing performance evaluation.
• Acts as the primary point of contact for external vendors, contractors, and service providers within section.
• Undertakes special projects and partners with the Senior Manager to initiate, justify, and lead capital improvement projects.
• In the absence of the Senior Parking Operations Manager, assumes full responsibility for managing parking operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree