Manager, Franchise Operations - New England

Wyndham Hotels & Resorts • Hartford, CT

296d • Remote

About The Position

Wyndham Hotels & Resorts is now seeking a Manager, Franchise Operations - New England to join our team. By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!

Requirements

• 2 to 4 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.
• 4-year college degree (Preferred).
• Multi-property experience.
• Industry certifications (Preferred).
• Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.).

Responsibilities

• Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset.
• Develop trusted relationships with external customers to educate, motivate and influence adoption of tools and resources.
• Execute Wyndham Hotels and Resorts initiatives, projects and related tasks.
• Execute a Portfolio Management strategy that improves overall performance through consistent communication.
• Analyze data to develop and execute strategies to expand revenue generation opportunities.
• Drive NRG through retention and development opportunities.
• Collaborate with internal stakeholders.
• Provide accountability to the organization through documentation, follow up and system reporting.
• Achieve annual service, performance and KPI goals to impact WHR profitability.
• Take ownership of personal and professional development.
• Project a positive image and promote the value of Wyndham Hotels & Resorts.
• Respond to one off requests from the business that are property specific.

Benefits

• Competitive salary and benefits.
• Growth opportunities through best-in-class training and career development.
• Leadership training, mentorship opportunities and educational support.
• Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree