Manager, Attendee and Exhibitor Engagement

Leadingage-posted 9 months ago
$70,600 - $74,315/Yr
Full-time • Mid Level
Hybrid • Washington, DC
Professional, Scientific, and Technical Services
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The Event and Exhibit Services Manager is responsible for supporting the operations of exhibit, sponsorship and conference services functions. The role ensures smooth execution of attendee, exhibitor, and sponsor benefits while managing communications, registration customer service, and providing administrative support. This position plays a crucial role in ensuring seamless attendee, exhibitor and sponsor experiences while supporting the broader conference team in executing successful events.

  • Serve as a key point of contact for exhibitors, delivering superior customer service.
  • Manage the sales email inbox and respond to Exhibitor Customer Service inquiries.
  • Prepare materials and coordinate the shipment of items needed for the onsite sales office and booth space selection.
  • Answer incoming attendee inquiries with the assistance of the Registration Company.
  • Resolve registration issues and follow up with attendees to ensure a smooth registration experience.
  • Assist Associate Director Conference Operations with in-person office meetings/events as needed.
  • Proof and provide input for the Attendee, Group, and Exhibitor Registration websites and serve as operational point of contact for all registration issues.
  • Work closely with the Associate Director of Conference Operations and registration company on confirmation letters, registration communications and other logistical needs.
  • Assist Associate Director Conference Operations with set up and answer inquiries regarding webinars.
  • Provide customer service for registration, including handling inquiries and resolving issues with the assistance of the registration company.
  • Provide administrative support to the Business Development and Conference Service team.
  • Collect and organize all collateral for sponsor benefits, including logos, advertising artwork, and other promotional materials.
  • Schedule rehearsals for sponsor presentations and Keynote sponsorships.
  • Review and verify mobile app content to ensure exhibitor information is accurate.
  • Collect, review, and approve all exhibitor-related content for the Freeman Exhibitor Service Manual for the Annual Meeting.
  • Liaise with exhibitors and sponsors regarding meeting benefits, ensuring all materials and submissions meet requirements.
  • Act as the exhibits liaison for external vendors related to Leadership Summit and Annual Meeting, including Freeman Decorating, Convention Center representatives, Registration Company, PSAV, and host hotels.
  • Annually travel to the designated Annual Meeting venue and prospective hotels to conduct site visits.
  • Assist with exhibit rebooking outreach and follow-ups.
  • Support the Business Development team with proactive sales communications during peak selling periods.
  • Serve as back-up for senior sales team members (e.g., making sales calls or scheduling meetings when needed).
  • Help maintain up-to-date sales collateral and coordinate communications related to sponsorship opportunities.
  • Identify potential leads from event participants and assist in lead tracking.
  • Learn Nimble database functionality and relationship to registration process.
  • Collect, investigate, and correct all Business Development return mail within the Nimble database.
  • Undergraduate degree in Business Management/Administration or Marketing, or equivalent combination of education and experience.
  • Minimum of 3 years' experience in advertising and trade show sales operations, marketing coordination and/or conference management.
  • Prior experience reviewing, administering and/or negotiating contracts is preferred.
  • Analytical thinking skills to operationalize processes and to solve problems.
  • Excellent interpersonal, communications, customer service, and presentation skills.
  • Ability to work independently and as a team member, demonstrating strong attention to detail.
  • Strong multi-tasking, organizational, production and financial record keeping/management/reporting skills.
  • Ability to develop and manage multiple ongoing projects and work plans with varying/overlapping timelines.
  • Computer proficiency required including experience using MS Office applications (MS Word, Excel, and Access).
  • Knowledge of Salesforce Database Software preferred.
  • Experience in exhibit and sponsorship management, event planning, or conference operations.
  • Proficiency in event management platforms, registration systems, and CRM databases such as Salesforce/Nimble.
  • Ability to multitask, meet deadlines, and manage multiple priorities in a fast-paced environment.
  • Willingness to travel for site visits and on-site event management.
  • Unlimited Vacation after successful completion of the introductory period.
  • 15 hours of Volunteer Time.
  • 22.5 hours of Personal Time.
  • Accrue 12 days of sick leave per year, to maximum of 60 days or 450 hours.
  • Full health & wellness benefits package including medical, dental, short- and long-term disability and life insurance.
  • Employer contributions to medical, dental and vision premiums.
  • Employer contribution to Health Savings Account (HSA).
  • 11-paid federal holidays.
  • Opportunity to join our 403(b) savings & retirement plan upon hire with employer matching after one year.
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