Manager, Collections

Mobile Mini • Baltimore, MD

253d

About The Position

We are seeking a dynamic Collections Manager to lead a high-performing team of supervisors and collectors responsible for managing accounts receivable and driving down delinquency. Reporting to the Director of Collections, this role requires strong leadership, analytical, and communication skills in a fast-paced, B2B environment. The ideal candidate will be experienced in coaching teams, implementing best-in-class collection practices, and partnering with Sales and Branch Operations to ensure AR health.

Requirements

• Associate's degree required; Bachelor's degree preferred
• 6+ years of experience in Credit & Collections, with at least 5 years in a leadership role
• Advanced proficiency in Excel and ERP systems; experience in Salesforce and GetPaid preferred
• Proven experience managing large teams and driving AR performance
• B2B collections background required; construction industry experience strongly preferred
• Familiarity with lien laws and working with contractors, subcontractors, and suppliers preferred
• High attention to detail and strong organizational skills
• Excellent verbal, written, and presentation communication skills

Responsibilities

• Manage and develop a team of 2 direct supervisors and up to 35 indirect collectors
• Interview, hire, train, coach, evaluate, and when necessary, discipline and terminate staff
• Conduct performance reviews and coach teams to improve KPI results
• Run and analyze departmental and performance reports
• Track and report on key metrics and team KPIs
• Complete special projects or assignments as directed by the Director of Collections
• Reduction in >90-day delinquency
• Improvement in DSO and aging bucket KPIs
• High team engagement, retention and succession planning
• Increased customer satisfaction from timely and professional resolution of disputes
• Assign aging portfolios and workloads to collectors
• Monitor delinquency trends and drive improvement initiatives
• Review and approve/deny repo and bad debt write-off requests
• Oversee timely and appropriate collection actions including skip tracing, demand letters, lockouts, and third-party placements
• Conduct regular aging reviews with branch leadership and ensure accounts are worked thoroughly
• Handle escalated customer collection calls and assist with account reconciliations
• Support supervisors/collectors with complex or high-risk accounts
• Correspond with delinquent customers as needed

Benefits

• Medical, dental, vision, disability and life insurance
• Paid time off
• Company holidays
• Tuition reimbursement
• 401(k) with match
• Variable pay opportunities including commission or bonus, performance rewards, or incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Real Estate
• Education Level: Associate degree