Mail Services Associate - Chicago, IL

CBRE • Chicago, IL

415d

About The Position

The Mail Services Associate at CBRE is responsible for managing all aspects of mailroom operations within a building or campus. This role is integral to the Office Operations function, providing essential support to clients and business functions. The associate will ensure timely delivery and processing of mail and packages, maintain inventory of supplies, and address inquiries from clients and coworkers.

Requirements

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to write routine reports and correspondence.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Advanced organizational skills with an inquisitive mindset.

Nice To Haves

• Experience in front desk, concierge, customer service, or other hospitality roles.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, memos, and ask clarifying questions.
• Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival.
• Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What This Job Offers

• Job Type: Full-time
• Industry: Real Estate
• Education Level: High school or GED