MA / Customer Service Rep- UF Health Crystal Springs

University of Florida • Jacksonville, FL

322d

About The Position

The Customer Service Representative at UF Health Crystal Springs is responsible for providing excellent customer service and greeting patients as they enter the department. This multi-skilled role involves assisting in various aspects of medical practice, including both administrative and clinical procedures, under the supervision of a licensed physician and Office Manager or Team Lead.

Requirements

• 1 year of experience as a Medical Assistant.
• High School Diploma / GED equivalent required at time of hire.

Nice To Haves

• 2 to 4 years of clerical/customer service experience, ideally in a healthcare-related industry.
• 1 year of experience with third-party payors and computer experience for inputting data and reviewing patient demographic material.
• Medical Terminology Certificate - preferred within 30 days.

Responsibilities

• Receives and directs messages (electronic, in person, and telephone calls) to the appropriate personnel.
• Makes contacts to other departments, physicians, patients, and outside organizations as necessary for departmental operations.
• Provides excellent customer service for patients, families, representatives, and other members of the treatment team.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
• Performs cashiering functions related to co-payments or other patient payments/collections.
• May perform routine clerical duties for the department.
• Performs venipuncture and administers routine, non-controlled medications.
• Administers medication as directed by and under the direct supervision of a licensed physician.
• Collects routine laboratory specimens as directed by the provider.
• Performs basic laboratory procedures including aseptic procedures and taking patient's vital signs.

Benefits

• Equal Opportunity Employer
• Drug-free Workplace

What This Job Offers

• Industry: Educational Services
• Education Level: High school or GED