Loan Assistant

Aston Carter • Spokane Valley, WA

332d • $21 - $25

About The Position

We are seeking a skilled Loan Assistant to join our team. This role involves assisting in ordering related documents from third-party vendors and external institutions for commercial loans, managing customer files and reports, and collaborating with the Relationship Management and Loan Servicing teams. This position offers a major opportunity for growth, with a clear career path to higher levels within the organization.

Requirements

• 3+ years of administrative banking experience with a focus on commercial loans.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• Proficiency with Microsoft applications (Word, Excel, Outlook) and other basic office equipment.

Nice To Haves

• High school diploma or equivalent.
• 3 years of clerical experience in a banking environment.
• Fundamental understanding of banking, accounting, legal, or related experience.
• Ability to multi-task and handle complex tasks efficiently.
• Strong organizational skills with attention to detail.

Responsibilities

• Prepare documentation sheet checking off all items as they are received to ensure files are completed in a timely manner.
• Correspond with various institutions and vendors to obtain information needed such as title commitments, UCC pre-searches and filings, environmental reports, appraisals, and flood and tax service; review for accuracy.
• Order and review loan documents to ensure accuracy of documents including but not limited to: rate, term, proper vesting, legal descriptions, dates, signatures, etc.
• Maintain a tickler system to follow up on covenants for the department as required by the various loan agreements.
• Work with the Title Company to ensure our lien is recorded timely and accurately, and the final title commitment is received.
• Assist as needed with pending items/documentation from customers, institutions, and vendors.
• Track and follow up on maintenance of files including but not limited to: rate and payment changes, automatic payment, online banking, insurance, UCC renewals, financial statements and tax returns, corporate verification of status, inspections, etc.
• Follow up and assist Loan Servicing on maintenance of files and needed documentation.
• Actively participate in bank-related and community volunteer events.
• Assist Relationship Managers with marketing and workflow as needed.
• Monitor loans serviced through loan servicing to ensure that required changes are made and are accurate; work as a liaison with other departments.
• Refer likely candidates for the bank products and services to the appropriate person for follow-up and close of sale.
• Provide clerical assistance as needed, answering telephones, taking messages, etc. Assist customers and branch personnel with questions or problems concerning loans.
• Maintain and balance holdover accounts, balance budget, and upload accounts payable for the department as assigned.
• Help department with marketing as needed.
• Help complete and maintain reports, forms, and files for adverse action to ensure compliance.
• Ensure documents are within the lending policies and procedures of the bank.
• Prepare monthly Production Report for the department. Compile Maturing Loans Report and Past Due Report monthly.
• Maintain service level expectations as defined by the bank.
• Perform related duties as assigned.
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED