Leasing Manager

Stonemark Management LLC • San Antonio, TX

351d

About The Position

The Assistant Manager assists the Community Manager in the day-to-day operation of the community by supervising a team of leasing consultants. This role involves monitoring work, counseling and coaching employees, establishing performance standards, and appraising performance to ensure that the leasing team maximizes revenue, achieves results, provides superior customer service, and meets occupancy goals. The Assistant Manager interprets company rules and regulations, clarifies policy, maintains discipline, handles employee grievances, and fosters harmonious employee relations. Additionally, this position involves interviewing, recommending hires, and training leasing staff, as well as scheduling, assigning, and explaining work tasks. The Assistant Manager's responsibilities include serving as the direct supervisor for the leasing staff, creating work schedules, implementing marketing plans, completing market surveys, updating online and print advertisements, and overseeing all aspects of leasing and marketing to prospective residents. The Assistant Manager monitors the closing ratios of leasing team members, ensures the property is prepared for business, and maintains a welcoming environment for potential residents. This role also involves tracking traffic and leads, ensuring timely follow-up, and managing work orders and applications.

Requirements

• Associate's degree (A. A.) or equivalent from a two-year college or technical school.
• One to three years of related experience in Payable/Receivables or equivalent combination of education and experience.
• Leasing experience, management training, and sales experience are desirable.
• A Real Estate license may be required in some states.
• Excellent people skills and strong team player with good communication skills.
• Ability to manage time and set priorities.

Nice To Haves

• Experience in property management or real estate.
• Knowledge of tax credit leasing requirements.

Responsibilities

• Supervises a team of leasing consultants and creates work schedules.
• Implements monthly marketing plans and calendars.
• Completes market surveys and submits them to management by the 3rd of each month.
• Updates all online and print advertisements.
• Oversees all aspects of leasing and marketing to prospective residents.
• Monitors the closing ratio of each leasing team member to meet company standards.
• Ensures the property is prepared for business and maintains a welcoming environment.
• Tracks all traffic (phone, internet, visits) and enters data into the computer system.
• Monitors the internet follow-up lead process and creates a tracking binder.
• Reviews guest cards to ensure timely follow-up with potential residents.
• Walks ready units to ensure they are prepared for move-in.
• Distributes work orders to leasing staff for service requests.
• Approves new applicant applications within 72 hours.
• Develops or reviews payment of invoices, bad debt write-offs, marketing strategies, and resident requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree