About the position
Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our team as a Learning Technology Manager (LTM). For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values - trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is 'honorable and we acknowledge the dignity of those who do it.' These values are embraced by our highly diverse and inclusive workforce. If this sounds like you, then why wait, APPLY TODAY!! At KBS Services, we strive to implement innovative solutions that empower our workforce and improve operational efficiency. The Learning Technology Manager plays a vital role in supporting our Learning and Development strategy by managing technology systems and infrastructure to enhance employee training, performance tracking, and professional development. This role focuses on integrating and maintaining tools that streamline workflows and ensure effective knowledge sharing across the organization.
Responsibilities
- Investigate and implement hardware, software, and technological infrastructure that align with KBS's strategic goals and meet the operational needs of employees.
- Maintain, troubleshoot, and optimize learning management systems (LMS) and learning technologies to support ongoing training initiatives and compliance requirements.
- Coordinate with the IT team to ensure the security of data related to training and employee records, maintaining compliance with industry regulations and company policies.
- Develop and implement protocols for secure access to learning systems, including Single Sign-On (SSO) and user authentication processes.
- Collaborate with leadership to identify training technology gaps and develop action plans to address them, ensuring tools align with business priorities.
- Present budget proposals for technology upgrades, licensing, and department expenses to align with company objectives.
- Support the integration and management of peripheral systems that support learning platforms including workforce management tools, HR platforms, and analytics systems (Workday).
- Monitor and evaluate the performance, availability, and reliability of training systems, using proactive tools to suggest improvements.
- Develop and document standard operating procedures for technology use, ensuring consistent application across teams and locations.
- Provide training and guidance to end-users to promote efficient use of systems and tools.
- Stay current with advancements in technology by participating in relevant conferences, online communities, and training programs.
Requirements
- 3 to 5 years' experience using Workday in learning technology role.
- Proven experience in managing learning or operational technology systems, with a focus on improving workforce efficiency and knowledge transfer.
- Experience with Learning Record Store (LRS) and Learning Experience Platform (LXP) preferred.
- Strong understanding of cloud-based (SaaS) tools, database security, and mobile technology integration.
- Excellent organizational and problem-solving skills with a proactive mindset for identifying and addressing challenges.
- Strong communication skills to collaborate effectively with cross-functional teams and present technical concepts to non-technical stakeholders.
Nice-to-haves
- Experience with Learning Record Store (LRS) and Learning Experience Platform (LXP) preferred.
Benefits
- Medical, dental, vision, prescription drugs, and more.
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- Perkspot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
