Learning & Development Manager

Four Seasons Hotels and Resorts • Scottsdale, AZ

289d

About The Position

The Learning and Development Manager supports the needs of the business, guests and employees to drive service excellence and is seen as a business partner to the Planning Committee team! The Learning and Development manager fosters employee engagement and growth through training and supporting continuous development on the job. The Manager will lead and facilitate the onboarding of new employees and managers to ensure a seamless welcome to Four Seasons Resort Scottsdale at Troon North. The Learning and Development Manager will be a key player in ensuring service quality is up to standard in keeping with Forbes, LQA and guest satisfaction as a whole.

Requirements

• 3 years of previous experience in adult education or a similar environment.
• Hotel operations background in luxury hospitality is a strong asset, or other luxury service environments.
• Natural ability to spread and influence positive energy.
• High emotional intelligence.
• Excellent communication skills, facilitation skills, & instructional design skill.

Responsibilities

• Train and facilitate key hotel and Four Seasons training programs including but not limited to, Embark, orientation, service foundations, leadership behaviors, departmental standard training, compliance training, Leadership Development courses etc.
• Assign, train, manage and deploy designated trainers who are strong in continuous development of peers for job-role techniques in alignment with FS standards.
• Inspire and train leaders to effectively participate in the development and training of other employees; this is critical to successful delivery of the L&D mission.
• Ensure service quality through the study of LQA/Forbes and other 3rd party evaluation results.
• Get involved in operational improvements where learning can contribute to the solution, state when it cannot.
• Enforce Four Seasons standards through testing and training.
• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning.
• Selects and manages external vendors to deliver specialized training on service and/or management skills.
• Bases the direction for learning on a thorough Learning Needs Analysis.
• Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle.
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources.
• Willingness to contribute to the operation where needed.
• Assist with all other P&C duties as needed, included but not limited to: Employee Events, policies, recruitment, interviewing, health & safety, community outreach, ordering and purchasing.

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan).
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree