Snowshoe Mountain Resort-posted 9 months ago
Full-time • Entry Level
Snowshoe, WV

As the first face of Snowshoe during the onboarding process, you will play a crucial role in welcoming our most important guests - our employees. We are looking for a highly organized, self-motivated, and tech-savvy individual to join our team. In this role, you'll be responsible for training managers and onboarding all new hires for both our winter and summer operations. You'll work closely with both international and domestic employees to ensure a smooth and efficient transition into their roles. Collaborating with internal and external stakeholders, you'll help create, maintain, and enhance our training and development systems across the mountain. A key part of your role will be identifying top talent and reporting on how we can evolve our operations and improve employee interactions.

  • Facilitate, execute and track all Snowshoe training initiatives and programs.
  • Create and maintain training materials aligned with the Resort's mission and strategic objectives.
  • Administer, organize, develop, conduct, track, report on and enhance current training and orientation programs.
  • Accurately process all employee training records and interact regularly with resort managers and supervisors.
  • Involved in the strategic planning process of the resort to establish training that supports Alterra and Snowshoe Mountain business streams.
  • Work with managers to gain support and buy-in for training programs for their staff and department.
  • Develop department specific training to ensure employee readiness for peak season.
  • Plan, facilitate and track all Snowshoe training programs.
  • Create and evolve New Hire Orientation curriculum for onboarding.
  • Partner with HR manager to ensure successful roll out of the employee engagement survey each season.
  • Prepare ad hoc reports, presentations and other materials as requested to give managers insight on training program progress.
  • High School Diploma or GED.
  • Valid Driver's license and ability to pass the Snowshoe Driving Program.
  • Previous office experience.
  • Strong data analysis skills to assess training impact and drive improvements.
  • Ability to work both independently and collaboratively in a fast-paced, results-driven environment.
  • Excellent communication skills, both verbal and written, across all employee levels.
  • Technologically proficient with relevant software and tools.
  • Preferred College Degree.
  • Free skiing and snowboarding privileges at Alterra resorts + Ikon Pass destinations.
  • Major Medical, Dental & Vision Benefit coverage.
  • 401k plan available to any employee over the age of 18.
  • Discounted Friends and Family Lift Ticket Vouchers.
  • 30% off Snowshoe food & beverage locations (excludes alcohol).
  • 30% off soft goods like clothes.
  • 15% off hard goods like skis at Snowshoe owned retail locations.
  • Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many more.
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