Lead, Technical Support
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About The Position
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are searching for a talented and passionate Senior Support Engineer to join our growing Customer Success team. Our Support Team is uniquely respected by our customers as well as our Engineering and Product Management Teams for being collaborative, knowledgeable, and going above and beyond to make our customers successful. The role of Support Engineer is critical for Kyndryl, consisting of front-line customer support and helping triage difficult customer issues. This position is primarily responsible for supporting existing customers to ensure their continued success with Kyndryl. We do whatever it takes to make that happen: this includes fielding cases by email, phone call, and screen sharing. While our primary role is post-sales customer success, we also work with the pre-sales teams to onboard new customers, and get them settled into our amazing, unique product. The role provides a wide variety of challenges, new and exciting things to learn and problems to solve every day!
