Lead Systems Administrator (Salesforce)

About the position

As a technical leader on a high-caliber team of Salesforce professionals, you will help support the internal tools used by the sales and operations teams at a rapidly growing and innovative tech company. You will be a primary driver of continuous improvement to our extensively integrated Salesforce platform with an eye toward platform stability, efficiency, and extensibility.

Responsibilities

• Administering and building solutions on a suite of tools that integrate with Salesforce, such as Service Cloud Voice, FormAssembly, Gong, and more
• Building and maintaining integrations on the Jitterbit platform (ETL tool) as well as real-time API integrations with the Zocdoc product databases
• Taking the lead on system implementations and project rollouts
• Building POCs as needed to support the Systems leadership team in strategic projects with stakeholders
• Developing, testing, and deploying high-quality business and technical solutions on Salesforce using Agile processes, principles, and techniques
• Identifying tech debt to keep the org clean and ready for fast innovation
• Writing excellent code and maintaining a large Apex codebase
• Optimizing and creating automation, visual flows, Lightning Web components, and other functions and configurations within the Salesforce environment
• Driving technical excellence by suggesting improvements to processes, providing architectural support where needed, and keeping up-to-date on the latest features and developments across the suite of internal tools we manage
• Leading our business stakeholders through user acceptance testing and participating in discovery sessions where needed
• Assisting the Systems Manager with mentoring and holding accountable a team of Salesforce Administrators and serving as a technical escalation point for complex outages, bugs, or blockers

Requirements

• 7+ years of experience implementing and supporting large-scale, complex solutions on Salesforce
• 1+ years of demonstrated experience collaborating with, successfully training, and mentoring other colleagues as an individual contributor
• Salesforce Administrator, Platform App Builder, and Platform Developer I certifications
• The ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple priorities
• Experience with multiple integrations and API connections
• Programming background using one or more of the core Salesforce languages such as APEX, Visualforce, Java, Javascript, or Python
• Experience creating and updating technical documentation including configuration changes, data mapping requirements, functional designs, test cases, and deployment plans as needed for the engagement
• Strong communication, problem-solving, collaboration, and data-driven skills
• Experience delivering and receiving actionable feedback in a professional manner

Benefits

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• Catered lunch everyday along with snacks
• Commuter Benefits
• Convenient Soho location
• Great Place to Work Certified