Key Holder, Union Street

Equinox Holdings • San Francisco, CA

369d • $19

About The Position

SoulCycle is a purpose-driven company that aims to redefine health and happiness through a mind-body-soul experience. We focus on community, love, respect, acceptance, and fun, which are brought to life through our rides, relationships, and unparalleled hospitality. We are looking for individuals who share our mission to foster an open, diverse, and inclusive community, embracing each unique individual as they are. Our part-time employees must have at least 3 days of availability each week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. All employees are also expected to be available for peak holiday shifts.

Requirements

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday
• All employees are expected to be available to work peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 5,001-10,000 employees