Key Account Manager, eCommerce

National Tire & Battery • Riviera Beach, FL

302d

About The Position

Reporting to the Director, eCom, National Sales, this position is responsible for the development and maintenance of account relationships with eCommerce companies that are national in scope. The primary objectives for this position are to strategically grow TBC market share with select customers in the eCommerce market segment by new account acquisition, maintenance of accounts to maximize sales, profits, and monitor the service level execution of TBC channels among these customers. This position also is required to assist senior management with any special projects as needed.

Requirements

• Bachelor's Degree in Business, Management or a related field of study is preferred
• 5+ years of proven sales experience with high-level, sophisticated account management
• Demonstrated ability to drive sales growth
• Solid understanding of business processes and systems
• Working knowledge of all TBC/NTW systems
• Strategic Account development and maintenance
• Strong analytical, logical thinking, presentation, and time management skills
• Deep knowledge of Sales Force tool
• Ability to grow revenues through customer relationship expansion and wiring
• Previous experience in a fast-paced environment requiring strict organization, efficiency, and attention to detail
• Proficient in forecasting sales projections
• Knowledge of best practices for customer experience management and the customer lifecycle
• Demonstrated ability to work cross functionally within multiple business units within a corporation
• Excellent written and verbal communication skills
• Highly proficient in Microsoft Office Tools
• Bilingual in Spanish /English is a plus

Responsibilities

• Meets or exceeds TBC Corporation's performance standards for quality and speed of service to our customers
• Effective administration and management of account programs and initiatives.
• Have a general understanding of the pre and post Sales cycle which include Forecasting, Supply Chain Planning, and Product Marketing.
• Analyzes key commercial performance metrics (Sales/Margin/SLA) to identify risks/opportunities and develops needed action plans for sustainable growth for channel customers
• Daily manages select customer portal interfaces to maintain proper communication and validation of customer product screens, inventory visibility/accuracy and product pricing alignment
• Secures needed information from TBC data systems sources (SAP/PIMS database) to facilitate product/item establishment for select customers' product onboarding processes
• Monitor operational metrics and collaborate with cross-functional teams including technical (IT), operations, marketing, merchandising, supply chain, master data, pricing and finance to ensure smooth operations across all functions and a cohesive customer approach for core and new projects
• Ability to develop strong customer relationships at all levels within the accounts
• Communication of business issues / trends with both customers and TBC management
• Sales Budget and Expense Management
• Must be able to represent TBC Corporation at trade shows, conventions, promotional and customer sponsored events
• Follow all safety practices as outlined in policy and procedures
• Partner with internal business leaders to develop action plans to maximum revenue realization
• Collaborate with internal Business Partners to monitor performance and identify business opportunities and best practices
• Partner with Field Management team ensure customers are served at the highest level possible; ensuring customer concerns are identified and addressed internally and systems are revised based on feedback

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree