Key Account Manager

The Key Account Manager will be responsible for managing the overall account profitability and performance of clients and channels. They will serve as the primary point of contact for client executives and key stakeholders, advising them on increasing online sales and ensuring excellent customer service. Additionally, the role involves coordinating with internal and external parties, leading initiatives across different services, and identifying opportunities for enhancements and improvements. The ideal candidate should possess strong interpersonal skills, problem-solving abilities, and a combination of financial, business development, and account management skills.

• Manage overall account profitability through P&L management
• Ensure successful onboarding of clients and channels and track KPIs
• Maximize GMV through collaboration with clients and channels
• Manage customer budget and execute P&L to achieve agreed GMV, Take Rate, and Profit
• Optimize product presentation and visibility on online channels
• Lead initiatives across different services
• Coordinate with internal cross-functional teams and external parties
• Establish and monitor progress against key performance indicators
• Build and maintain client relationships and ensure client satisfaction
• Advise clients on increasing online sales through merchandising, promotion planning, and onsite marketing activities
• Manage e-commerce sales of large brand owners through webstores and other online channels
• Conduct regular reviews with customers to ensure their needs are met and improve customer service
• Identify opportunities for enhancements, improvements, or new services with existing clients
• Manage inventory including forecasting, ordering, and DOH controlling
• Ensure readiness for go-live by coordinating with other departments
• Present analysis and recommendations to key stakeholders
• Contribute as an individual in key account management
• Lead projects related to responsible accounts and categories
• Mentor key specialists leading account activities
• Share knowledge and collaborate as a team player
• Assist in contract management and secure client agreements
• Work closely with solution design and business development to manage key customers

• Fast learner
• High interpersonal skills
• Logical thinking
• Problem solving skills
• High responsibility
• Prioritizing skills
• Initiative thinking
• Combination of financial, business development, and account management skills
• Ability to manage overall account profitability
• Onboarding clients and channels on time and delivering KPIs
• Maximizing GMV through collaboration with clients and channels
• Managing customer budget and P&L execution
• Ensuring optimal product presentation and visibility on online channels
• Leading initiatives across different services
• Coordinating with internal cross-functional teams and external parties
• Establishing and monitoring progress against key performance indicators
• Building and maintaining client relationships
• Advising clients on increasing online sales through merchandising and marketing activities
• Managing e-commerce sales for large brand owners
• Conducting regular reviews with customers to ensure satisfaction and identify improvements
• Identifying additional opportunities for enhancements or new services with existing clients
• Inventory management including forecasting and controlling DOH
• Working with other departments to ensure readiness for go-live
• Presenting analysis and recommendations to key stakeholders
• Ability to lead projects and mentor team members
• Ability to share knowledge and work as a team player
• Contract management and securing client agreements
• Working closely with solution design and business development teams to manage key customers

• Equal opportunities for all employees
• Work environment free of discrimination and harassment
• Employment decisions based on business needs, job requirements, and individual qualifications
• No discrimination or harassment based on race, religion or belief, gender, sexuality, age, family or parental status, or any other protected status
• Opportunity to work with global brands
• Opportunity to work in Southeast Asia
• Opportunity to work with a diverse and ambitious team
• Opportunity to innovate, build, and succeed