Kentucky Provider Partner Consultant, DentaQuest

About the position

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you'll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. The Provider Partner Consultant handles developing and managing relationships with providers within their assigned market. As such, this role spends most time communicating with providers about suite of benefit programs (Medicaid, Medicare Advantage, Marketplace and Direct to Consumer and Commercial and any blend of dental products) to aid DLR in risk markets, and the P&L of the network.

Responsibilities

• Maintain visibility within their market, with an eye toward managing their network across all product lines.
• Evaluate and monitor provider cost reports on an ongoing basis to educate and improve providers' cost and quality performance.
• Handles recruiting new providers and maintaining network participation by aiding dentists and dental office managers to improve their awareness of all available benefit programs.
• Responsible for educating providers, serve as primary point of contact for instruction and advising of the comprehensive policies and procedures involving all phases of the corporation's benefits and contracts through office visits and communication over the phone and email.
• Promote dentist adoption of technology solutions by promoting Web applications and increasing the volume of electronic claims.
• Seek continuous improvements by recommending changes in internal methods and procedures to Quality Assurance process.
• Facilitate Oral Health presentations to various educational institutions and organizations.
• Represent clients and company at trade shows, health fairs, audits, dental summits, etc. throughout the designated market and/or state.
• Governs creation and submission of all required reports.
• Acts as a subject matter expert for their respective geographic area.
• Develop complete grasp of the Office Reference Manuals for implementation within their region.
• Develop and continually improve personalized presentations of company benefit programs.
• Provide recommended solutions to market related issues.
• Measure impact of provider satisfaction (as tied to annual objectives of the team) and respond to provider issues.
• Organize and present information to providers and their staff by speaking before various provider organizations and representing the corporation in dental related activities.
• Assist in problem resolution by identifying improvement opportunities, evaluating feasibility of programs and presenting recommendations when appropriate.
• Performs in depth investigation of fee schedules, including fee schedule comparisons, to negotiate competitive custom fee schedules where needed.
• Provides regular updates to senior management on internal and external issues affecting network market performance.
• Develop and implement processes to improve overall client and provider satisfaction.
• Develop and maintain relationships with appropriate functional areas to ensure effective contract performance.
• Aid innovative business practices and process improvement opportunities for current and prospective clients.
• Maintain a secondary network to ensure access to care for all eligible members.
• Other duties as assigned.

Requirements

• Dental knowledge with five (5) or more years of office experience.
• Managed Care experience.
• Strong presentation skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Knowledge of Microsoft Office.
• Ability to travel up to 50% locally.

Benefits

• Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more.
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account.
• A flexible work environment with a friendly, caring, collaborative and inclusive culture.
• Great Place to Work Certified in Canada and the U.S.
• Named as a 'Top 10' employer by the Boston Globe's 'Top Places to Work' two years running.