IT Support Specialist (Reston, VA Office, Hybrid 4 days/week)

Armis • Reston, VA

341d • $85,000 - $100,000 • Hybrid

About The Position

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. The position is located in Reston VA (Hybrid, 4 days/week) and reports to the IT & Security Support Team Lead (US).

Requirements

• 2-3 years of experience with employees in IT technical support
• 2+ years experience supporting cross-org systems Okta, Google and Microsoft Office
• 2+ years of experience with solving hardware, software, permissions, and network issues
• Must be a U.S. Citizen

Nice To Haves

• Excellent and proven serviceability skills
• Excellent verbal and written communication and interpersonal skills
• Ability to prioritize tasks and delegate them when appropriate
• Strong analytical and problem-solving skills, ability to troubleshoot issues and summarize
• Ability to be patient with non-technical users and simplify processes and procedures
• Excellent documentation capabilities
• Very high motivation and willingness to continuously learn
• High level of independence and time management skills
• Team player state of mind, caring about the impact of infrastructure on its users
• CompTIA A+ or similar certification is a plus

Responsibilities

• Deliver professional global Tier 2 technical support to employees and systems globally
• Work as per IT & Security processes and KPIs
• Create and improve technical documentation, training materials, and how-to articles to streamline the support process
• Identify, automate and document solutions to common issues
• Responsible for new employees' on-boarding setup and orientation
• Responsible for employees' off-boarding process
• Collaborate with other cross-org teams or departments to understand, research and resolve problems
• Work with vendors and suppliers of physical and virtual assets
• Work with on-prem and cloud systems
• Support and maintain FedRAMP IT & Security systems, users and permissions

Benefits

• Comprehensive health benefits
• Discretionary time off
• Paid holidays including monthly me days
• Highly inclusive and diverse workplace
• Bonus and Pre-IPO Equity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 501-1,000 employees