IT Service Specialist (Mexico)

The IT Service Specialist at Mural is responsible for providing support to a global remote workforce, resolving issues with computer hardware, applications, and integrations. They will also be involved in onboarding new employees, managing user access and role settings, and enforcing compliance policies. Additionally, the IT Service Specialist will collaborate with peers and stakeholders to improve service delivery and enhance customer satisfaction.

• Provide proactive and ad-hoc support to resolve issues with computer hardware (mac and pc), applications, and integrations
• Onboard new Muralistas, ensuring all assets and accounts are set up as needed for Day 1
• Manage user access and role settings across the many services we use and ensure all changes are within compliance
• Enforce compliance policies by actively monitoring statuses and settings
• Collaborate with peers and stakeholders on improvement efforts that seek to provide exemplary service to our users

• Experience in providing IT support for computer hardware (mac and pc), applications, and integrations
• Ability to onboard new employees and set up assets and accounts
• Knowledge of managing user access and role settings
• Familiarity with enforcing compliance policies and actively monitoring statuses and settings
• Strong collaboration skills and ability to work with peers and stakeholders on improvement efforts

• Flexible monthly stipend for learning, wellness, and coworking
• Trusted by 95% of the Fortune 100
• Opportunity to work with innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian
• Proactive and ad-hoc support for computer hardware, applications, and integrations
• Onboarding support for new employees
• Management of user access and role settings
• Collaboration with peers and stakeholders on improvement efforts
• Contribution to knowledge base articles
• Ownership of tasks on projects with technology-related needs
• Technical support and customer service experience
• Working knowledge of PC technical support, systems administration, networking, and operating systems
• Ability to troubleshoot complex technology issues
• Remote technical support over chat, phone, and video
• Kindness, empathy, flexibility, patience, and commitment
• Experience with MDM, Office365, Google Workspace, Jira/Atlassian suite (preferred)
• Certifications such as CompTIA, Microsoft, Apple, ITIL or KCS (preferred)
• Equal opportunity and accommodation for individuals with disabilities