IT Manager

As the first IT hire for ClassDojo, you will play a critical role in establishing and managing the IT function of the company. You will work closely with various teams to ensure the effective use of technology in running the business, including hardware and software management, security, and scalability. Additionally, you will be responsible for providing support to team members and contractors, managing the relationship with the Managed Service Provider, and automating IT policies. This role requires strong IT leadership experience, software automation skills, and knowledge of computer systems, security, and networking.

• Establish and operate the IT function for ClassDojo
• Work closely with engineering, people operations, and security to ensure effective technology usage
• Ensure hardware and software used by the company is easy to use, secure, and scalable
• Provide support for team members and contractors
• Manage the relationship with the Managed Service Provider
• Automate IT policies and design and document policies for an all remote workforce
• Have 3+ years of IT leadership experience
• Have IT experience in a startup environment
• Have strong software automation experience using Python, Bash, or another language
• Have Apple MacOS user and management experience
• Manage Google Workspace installations
• Have experience with IT helpdesk administration
• Be comfortable with MDM implementation and administration
• Build SAML/SSO/OpenID Connect single sign-on integrations
• Perform system diagnosis to drive solutions
• Have excellent knowledge of computer systems, security, and networking

• 3+ years of IT leadership experience (managing MSP, owning the long term goals of an area or program)
• IT experience in a startup environment
• Strong software automation experience using Python, Bash, or another language
• Apple MacOS user and management experience
• Managed Google Workspace installations
• Experience with IT helpdesk administration
• Comfortable with MDM implementation and administration
• Built SAML/SSO/OpenID Connect single sign on integrations
• Able to perform system diagnosis to drive solutions
• Excellent knowledge of computer systems, security, and networking

• Opportunity to work for a company with a global impact in education
• Joining a team of talented and innovative individuals from top companies
• Chance to pioneer the future of education
• Establishing and shaping the IT function of the company
• Working closely with various departments to ensure effective technology usage
• Responsibility for hardware and software usability, security, and scalability
• Providing support for team members and contractors
• Managing the relationship with the Managed Service Provider
• Automating IT policies and designing remote workforce policies
• Strong software automation experience using Python, Bash, or another language
• Experience with Apple MacOS user and management
• Familiarity with Google Workspace installations
• Knowledge of IT helpdesk administration
• Comfortable with MDM implementation and administration
• Experience in building SAML/SSO/OpenID Connect single sign-on integrations
• Excellent knowledge of computer systems, security, and networking
• Opportunity to work with various technologies and SaaS products
• Strong written and spoken communication skills
• Focus on providing high-quality customer service
• Experience with Linux operating systems
• Experience in managing SaaS vendors
• Degree in Computer Science, IT, related engineering discipline, or equivalent experience
• Equal employment opportunity regardless of various factors
• Accommodation for disabilities or special needs
• Remote work opportunity with flexibility in location