IT Customer Support Lead

Booz Allen Hamilton • Arlington, VA

414d • $60,400 - $137,000

About The Position

The IT Customer Support Lead at Booz Allen is responsible for providing in-depth support and leading problem-solving efforts for specific technology products or applications. This role requires advanced consulting skills and extensive technical expertise to develop innovative solutions to complex problems. The position involves mentoring and potentially supervising team members while working with minimal direction.

Requirements

• 4+ years of experience in Information Technology
• 4+ years of experience in PC and wireless technologies
• Knowledge of PC operating systems, networking, and mail standards
• Ability to communicate orally and in writing with a positive customer service attitude
• Secret clearance
• Bachelor's degree
• CompTIA Security+ Certification

Nice To Haves

• Experience in analysis, diagnosis, and resolution of desktop and workstation issues
• Knowledge of troubleshooting printer problems and network applications
• Ability to support Video Teleconference (VTC) and Wireless technology

Responsibilities

• Provide in-depth support for specific technology products or applications.
• Lead problem-solving and implementation efforts.
• Develop innovative solutions to complex problems.
• Mentor and supervise team members as needed.

Benefits

• Health insurance
• Flexible spending account
• Tuition reimbursement
• Retirement plan
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree