IT Business Systems Analyst (Veeva)

The IT Business Systems Analyst will play a crucial role in implementing, configuring, supporting, and maintaining applications within Beam's IT Portfolio. Reporting to the Director, IT Business Partner, this hands-on position will primarily focus on providing support for Beam's Veeva platform, including eliciting and documenting business requirements, designing solutions, configuring applications, and providing operational support. Additionally, the analyst will serve as project and operational support for other applications within Beam's portfolio, collaborating with various teams to ensure timely and compliant completion of activities. Adherence to computer system validation, SDLC, and change control processes is essential, as is the ability to create and update system-specific validation documentation. The analyst will also be responsible for delivering high-quality system fixes, enhancements, and upgrades, ensuring system availability and functionality through effective testing, and resolving issues impacting business usage in a timely manner.

• Act as primary support for Beam's Veeva platform, including eliciting and documenting business requirements, designing solutions, application configuration, system documentation, testing, integration activities, and operational support.
• Serve as project and operational support for other applications within Beam's portfolio, including those in the Quality and Clinical spaces.
• Work with Business Partners, Quality, Implementation Partners, and other IT teams to complete activities in a timely, compliant fashion.
• Work within IT Teams and with vendor support to resolve any system-related issues.
• Adhere to Beam's computer system validation, SDLC, and change control processes to implement new applications, functionality, and periodic vendor releases.
• Create and update system-specific validation documentation.
• Deliver high-quality development of system fixes, enhancements, and upgrades.
• Ensure high levels of system availability/functionality through effective testing.
• Ensure effective problem analysis of issues impacting business usage and resolution in a timely fashion.
• Escalate issues when needed to appropriate levels of the business and IT.

• Act as primary support for Beam's Veeva platform (QualityDocs, Vault Training, QMS and eTMF)
• Elicit and document business requirements
• Design solutions
• Configure applications
• Document systems
• Conduct testing and integration activities
• Provide operational support
• Serve as project and operational support for other applications within Beam's portfolio (LIMS, SAS, IRT, DocuSign)
• Collaborate with Business Partners, Quality, Implementation Partners, and other IT teams
• Resolve system-related issues
• Adhere to computer system validation, SDLC, and change control processes
• Create and update validation documentation
• Develop system fixes, enhancements, and upgrades
• Conduct effective testing
• Analyze and resolve issues impacting business usage
• Escalate issues when necessary

• Primary support for Beam's growing Veeva platform
• Eliciting and documenting business requirements
• Designing solutions
• Application configuration
• System documentation
• Testing
• Integration activities
• Operational support
• Project and operational support for other applications within Beam's portfolio
• Collaboration with Business Partners, Quality, Implementation Partners, and other IT teams
• Resolution of system-related issues
• Adherence to computer system validation, SDLC, and change control processes
• Creation and update of system-specific validation documentation
• High-quality development of system fixes, enhancements, and upgrades
• Effective testing for high levels of system availability/functionality
• Problem analysis and resolution in a timely fashion
• Collaboration with Business Process Owners for research and analysis on new systems releases and enhancements
• Opportunity for Veeva Vault Administrator Certification(s)
• Understanding of CFR Part 11 and Annex 11 regulations for computer systems
• Experience with Computer Systems Validation (CSV)
• Strong analytical and troubleshooting skills
• Some Project Management experience is helpful.