IT Account Coordinator

CompuVision • Columbia, SC

129d

About The Position

The Business Account Manager will be responsible for maintaining and expanding relationships with our existing clients, as well as identifying and pursuing new opportunities to align clients with our technical best practices. The Business Account Manager is positioned to engage with clients that are subscribed to one or more our stand-alone IT solutions. Meeting with clients on an annual basis or other cadence set by VC3, the Business Account Manager brings forward security recommendations and opportunities to discuss and identify where technology can solve business problems or be leveraged to improve business outcomes. Pairing that content with an ongoing understanding of the customer's business reality, goals, and concerns, they facilitate conversations containing outcome-driven technology investments for the customer. Our consultative approach is key in keeping VC3 as a market leader in managed I.T. services. The Business Account Manager is the primary point of contact for clients and will be responsible for developing and implementing strategies to help them achieve their goals. In addition to external responsibilities, it is critical that the Business Account Manager identify opportunities for VC3 to improve upon existing services or add new high value services. We are a data driven company. We search for and analyze trends in the global marketplace and across our client base. The Business Account Manager combines this analysis with a basic business understanding to progressively improve alignment of our offerings with the customer's needs.

Requirements

• 3+ years of solid business experience; Technical Account Manager experience preferred.
• 1+ years working in an IT Industry company or technical experience.
• Bachelor's degree or equivalent real-world experience.
• Strong organizational, time management, presentation, and customer service skills.

Nice To Haves

• Degrees, certifications or other designations in relevant technology or business education is an asset.
• ITIL, Microsoft MCP, business management degree with an IT focus, ITCP, or similar.

Responsibilities

• Maintain a relationship with the decision-making contact at each client assigned to them.
• Develop an understanding of each client's business goals, needs, challenges and interests.
• Act as the client advocate internally within VC3 based on that understanding.
• Act as a consultant to the client regarding adopting technology solutions that align with their business.
• Respond to client communications in a timely manner.
• Assume the day-to-day responsibilities of a Customer Relationship Manager.
• Support the transition of existing clients from Managed Service Agreements to stand-alone IT subscriptions.
• Ensure the list of renewable IT subscriptions with VC3 is accurate.
• Schedule, prepare, and hold customer facing meetings for assigned clients.
• Understand and provide the business need and business outcome aspects required for internal processes.
• Conduct meetings with the customer to drive alignment to standards and outline next steps.
• Help the customer understand where further alignment to solutions improves their business outcomes.
• Understand VC3 technology solutions and standards, and the customer's adherence to those standards.
• Identify areas where new technology solutions are needed by clients.

Benefits

• Opportunities for career advancement.
• Dynamic learning environment emphasizing hands-on experiences and formal development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees